FAQ
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Find what you need below, or reach out to our support team.
Shipping & Delivery
How long does shipping take?
Total delivery time consists of two parts:
1. Processing & Production: 3–5 business days to produce, inspect, and package your order (dispatched within 5–7 days).
2. Shipping Transit: Depends on your selected shipping method:
• Free Shipping: 15–20 business days
• Standard Shipping ($6.99): 15–20 business days
• Express Shipping ($7.99): 7–12 business days
What are the shipping fees?
We offer Free Shipping worldwide (15–20 business days), Standard Shipping for $6.99 (15–20 business days), and Express Shipping for $7.99 (7–12 business days). Shipping options can be selected at checkout.
How can I track my order?
As soon as your package ships, we will send an email with your unique tracking number. You can also view real-time tracking details from your account's order status page or through our Order Tracking page.
What if my package is lost or damaged?
If your package arrives damaged or has not updated tracking for over 10 business days past the expected delivery date, please email us immediately at kenneththomasp51@outlook.com with your order number. We will investigate and issue a replacement or full refund.
Will I be charged customs duties or VAT?
In most instances, packages clear customs smoothly without extra charges. However, customs policies vary widely by country. Any applicable import duties or taxes are the buyer's responsibility under local regulations.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in brand new, unworn condition with original tags and packaging intact. For EU orders, a 14-day cooling off period also applies.
How do I start a return?
To start a return, email us at kenneththomasp51@outlook.com with your order number. Once approved, we will provide the return shipping address and detailed return instructions. Items sent back without prior request cannot be accepted.
How long do refunds take?
Once we receive and inspect your returned package, your refund will be processed back to your original payment method within 10 business days. Banks or credit card issuers may take an additional 3–5 business days to post the balance.